Item: Fuze
Rating: 7
Author: Verified User

Support Rating

Only certain people at my company get support from Fuze. That can make getting support difficult.

It was a slow implementation and we made LOTS of changes over the first year of using Fuze. This is likely a problem from both Fuze and the company I work for not getting all of the stakeholders involved.

Use Cases and Deployment Scope

We use Fuze primarily for our phone systems and stats tracking. We use queues, ring groups, sound clips, phone stats, etc.

Pros and Cons

Fuze help us see what queues are busy IN REAL TIME!
Fuze has continued to improve their system with features we didn't even know we wanted until we could use it.

Fuze currently is working on making their API better. It would be nice if Fuze had a team to help us use their API.
I have found some of the learning resources out-of-date, which made initial configuration of our system difficult.

Alternatives Considered

I wasn't apart of the vetting process. I don't have an opinion here.

Likelihood to Recommend

iPhones don't go down, so that's nice. We primarily use thin clients (Raspberry Pis running Linux) and there is limited functionality for us because of that. It can also be overwhelming to manage a large number of queues/ring groups, which we have.

Fuze AOK

Modules Used

Overall Satisfaction with Fuze

Support Rating

Implementation Rating

Use Cases and Deployment Scope

Pros and Cons

Alternatives Considered

Likelihood to Recommend

Fuze Feature Ratings