Mixed results
May 04, 2018
Mixed results
Score 5 out of 10
Vetted Review
Verified User
Modules Used
- Voice
- Contact Center
Overall Satisfaction with Fuze
We use Fuze as our primary phone system. Primarily focused on inbound\outbound calls and contact center.
- Ease of use for app., laptop and mobile
- User and Admin portal
- SSO integration and manual process for user provisioning
- The analytics panel is still very much a build in process, not a complete solution
- Limited contact center configuration
- Limited API acces
- live platform monitoring is stil being built for admin use
We find none of these solutions give us end to end direct dialling, contact center and collaboration.