Gainsight Increases Efficacy of CS Organization
November 16, 2015
Gainsight Increases Efficacy of CS Organization
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Gainsight is a crucial component of Client Success and Sales organizations. Serving as a central hub where any member of any team can get tabs on the current status and health of an account, Gainsight has increased the efficacy of the way we do business.
- NPS Score - Makes it very easy to see health of an account at a glance.
- Chatter Feed - Allows for a centralized way to keep up with all accounts you follow.
- It can be difficult to find what you're looking for within the Gainsight UI initially. It's not the most intuitive product I've ever used.
- Increased employee effiency
11 to 25 people