You can’t go wrong with Genesys
Updated July 25, 2019
You can’t go wrong with Genesys
Overall Satisfaction with Genesys Engage (formerly PureEngage)
We use it mostly for our Customer Service Departments but, do have some users set up as a business user.
We have our IVR built into Genesys which customers can call into and receive account balance and listen to their transactions.
Our IVR has cut down on the calls that come into the Customer Service Department and the time the Agents would spend with the customers going over account activity.
- Functional and easy to use. Clean interface makes it easy to navigate.
- Support is always eager to solve any issues and answer any questions.
- Very easy to deploy a large amount of phones.
- I would like to see additional training or knowledge classes available remotely.
We were using Interactive Intelligence prior to Genesys taking over. The company was already using Interactive Intelligence prior to me being hired.