Overall Satisfaction with Genesys Engage (formerly PureEngage)
Genesys PureConnect is mostly used in our Call Center. It has allowed members to schedule/reschedule/cancel trips via phone, chat, email, or IVR self-service.
- Call Routing
- Call Recordings
- Uptime
- Support : Better communication
- Better options for bulk editing/skilling
- Wish the Windows registry wasn't used so much for settings