The best integration you could ever dream of.
December 12, 2019
The best integration you could ever dream of.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureEngage
- Comfortable integration with other systems
- This is important for the bank, as we work with different programs. Conveniently, the client card is automatically pulled up with full information from our software. Our employees no longer spend time searching for customer information outside.
- Genesys Engage saves customers' time.
- We do not ask unnecessary questions, as before when we used other solutions. We immediately see which version of our application clients use. The integration of generic answers that Genesys provides is very helpful. Now we can send files to clients. Conveniently, the history of correspondence can be opened in a separate window, rather than flipping through the entire dialogue.
- Creation of a single voice of the bank in all channels
- Omnichannel multi-site contact center with outbound campaigns
- Ability of adding different dashboards to the screen
- There is no way to initiate tickets to clients.
- Consider PBX integrations for non-agent workplaces.
- No ability to edit sent messages
- In case of closing the browser, the ticket continues to be in the work of the employee. There is no possibility to redistribute it. The ticket returns to the queue automatically, after a while.