GiveSmart Cares
May 26, 2021

GiveSmart Cares

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GiveSmart

We utilize GiveSmart as a key event management tool that houses everything pertaining to auctions, donations, and any other activities we are looking to track or sell. Currently, we primarily use GiveSmart for our distinguished events, but our walk/runs and other smaller events have successfully dabbled in utilizing the software as well. Our entire organization has access to a couple of options for event management software. GiveSmart has given us the ability to simplify our auction setup, allows us to raise significantly more money because of the many features, and the customer service is top notch. It keeps us organized and ensures the day-of-event runs smoothly.
  • Constituent ease of use - VERY easy for any guests to utilize.
  • Campaign admin ease of use - VERY easy for staff to quickly adapt and learn the software.
  • Tremendous reporting features - Various reports and graphs available immediately.
  • Text messaging capabilities - They can even be scheduled in advance!
  • Thermometer display - Works very well for during the program.
  • Data management - Rolling over attendee/constituent data year after year instead of starting fresh each year.
  • Ability to assign seats/tables.
  • Emails are not very customizable.
  • Increased fundraising revenue.
  • Increased donor network reach.
  • Improved efficiency for staff.
Greater Giving is convoluted and hasn't evolved with the times. It is very difficult to train to and the reports are messy and take a lot of time to comb through to get the information you need. There are a couple of things that I like about Greater Giving that I do hope that GiveSmart adopts eventually, such as the assigning of tables, sponsorship tracking, and the complete attendee/donor database that rolls over year after year. The fact that GiveSmart is so easy to use and train to makes it an easy choice as we are much more efficient. The reports are much cleaner as well.
It is a really easy system to navigate and adapt to. It also has amazing guides, videos and tools to look something up if need be.
Whether using a Customer Success Manager or the After Hours assistance, the staff bend over backwards to help. They truly care about their customer's success.
The customization capabilities make this very simple. I love all of the design features and appreciate the consistent updates they make based on feedback and trends. They listen and act, which is not always the case for their competitors.
GiveSmart is a fantastic choice if you need a simple event software solution for your auction and donations and have the budget capabilities. It is worth the investment!

It may not be appropriate for events that are small. Also, this software should NOT take the place of a CRM as it doesn't have those capabilities. It is great to see current year information.