Really amazing
Updated September 07, 2022
Really amazing
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Glassbox
We are using Glassbox to investigate why more users are not adopting our site. We are investigating where they are dropping off and the problems they are experiencing before abandoning the site.
- Journey maps
- Alerting
- Session replay
- Performance analytics
- Interaction maps
- I don't like that I can't use the funnels that I created in other reports. Also, the Funnel reports appear to be locked and I can't bring in other widgets.
- Session replay
- Interaction maps
- Performance analytics
- Experience issues are detected minutes instead of hours
- Handling time reduced by 30%
Do you think Glassbox delivers good value for the price?
Yes
Are you happy with Glassbox's feature set?
Yes
Did Glassbox live up to sales and marketing promises?
Yes
Did implementation of Glassbox go as expected?
Yes
Would you buy Glassbox again?
Yes
Glassbox Feature Ratings
Using Glassbox
50 - Digital analysts and customer experience managers
10 - The ability to understand user behavior as well to be business oriented - the system is very easy to use and even if you're a technical person you can read many of the reports
- Journey mapping
- Business flows
- Session replay
- Interaction maps
- Improve resolution time for our contact and support centers
- Improve business flows
Using Glassbox
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Interaction maps
- Session replay
- Journey maps
- Funnels could have a cleaner UI
Yes - We are just starting to put focus on it but so far the mobile data captured by Glassbox is very detailed and easy to read and matches our specific use cases