Item: Glassbox
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

I use Glassbox for session replay of our customer sessions. We need to understand these sessions as they give us a clear and profound understanding of our customers' experiences: what they like about our site and what they expect from it, what they are getting and what they are not

Pros and Cons

Understand site abandonment
Increase site conversion
Prioritize work

Giving the full context

Most Important Features

Ad Hoc search
No tagging
Easy to use

Return on Investment

Customer Satisfaction
NPS
Operational Efficiency

Key Insights

Do you think Glassbox delivers good value for the price?

Yes

Are you happy with Glassbox's feature set?

Yes

Did Glassbox live up to sales and marketing promises?

Yes

Did implementation of Glassbox go as expected?

Yes

Would you buy Glassbox again?

Yes

Likelihood to Recommend

It is great in providing the information behind the reasons for user behavior. So when building new capabilities into the site, Glassbox helps to understand where would be the best place to put them on the site or mobile app. The session replay is also available with ad-hoc funnels. which is very valuable.

Really great session recording

Overall Satisfaction with Glassbox