Great way to understand our customers experience in our website.
September 14, 2022
Great way to understand our customers experience in our website.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Glassbox
We use Glassbox across our entire organization in order to better support our customers as they are navigating our website. Glassbox is used to quickly and accurately identify sessions where our customers are struggling and to point out the reasons behind these struggles so that we can quickly go ahead and fix the issue on the site.
- Showing struggles area easily.
- Checking if struggles were caused by a browser error.
- Giving our customers a better experience when navigating our site.
- The recordings can sometimes be misleading in my opinion,
- It's hard to tell what really happened sometimes.
- The user seems to jump around very quickly and we can't see what action caused this.
- Session Replay
- Interaction Maps
- Funnels
- Shorten developnet time
- fast customer adoption
- better CX
- Contentsquare (clicktale)
Glassbox were able to understand the problems we were trying to solve in our company. They were able to help us identify that a good chunk of our customers were having poor exuberance on our site due to issues that were being caused on the customer side. Once they were able to prove to us the value and the cost of not fixing the issue we selected them.
Do you think Glassbox delivers good value for the price?
Yes
Are you happy with Glassbox's feature set?
Yes
Did Glassbox live up to sales and marketing promises?
Yes
Did implementation of Glassbox go as expected?
Yes
Would you buy Glassbox again?
Yes