Great tool but room for improvement
Updated March 07, 2023
Great tool but room for improvement
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Glassbox
Use it to analyze interactions with multiple websites we manage.
We use Glassbox to try and identify any opportunities to improve on user experience design and fix any outlaying problems with the page designs.
We use Glassbox to try and identify any opportunities to improve on user experience design and fix any outlaying problems with the page designs.
- User interface
- User-friendly
- Good support
- Always updating features
- Accuracy of data
- Tagging elements and pages
- Improvement on tracking
- Walkthrough/onboarding process for each part of the application
- Dark mode
- Interaction map
- Session Replay
- Flow Map
- Struggles
Adobe Analytics is more accurate with data but doesn't have the capabilities like Glassbox (interaction map, session replays, etc.) so we have to cross check data to ensure the information is accurate.
Do you think Glassbox delivers good value for the price?
Not sure
Are you happy with Glassbox's feature set?
No
Did Glassbox live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Glassbox go as expected?
I wasn't involved with the implementation phase
Would you buy Glassbox again?
Yes
Glassbox Feature Ratings
Evaluating Glassbox and Competitors
Not Sure