Item: Glassbox
Rating: 10
Author: Verified User

Overall Satisfaction with Glassbox

Use Cases and Deployment Scope

Glassbox's page finder and session replay features are two of the platform's most powerful tools for understanding customer behavior on a website. The page finder allows you to easily search and filter through customer interactions to identify specific pages and interactions of interest, while the session replay feature allows you to watch a recording of a customer's entire session on the website.
The page finder feature is user-friendly and allows you to search for pages by URL, title, or any other custom attribute, it also enables you to view customer interactions on a specific page in real-time.
This is especially useful for identifying and resolving issues quickly.The session replay feature is also incredibly valuable for understanding how customers use the website. It provides a detailed view of how customers navigate the website, what they click on, and how they interact with various elements. This information is incredibly valuable for identifying usability issues and improving the overall customer experience.

Pros and Cons

Pros

Session Replay
Page Finder
Journey Map
Interaction Map
Page Funnel

Cons

Too much details
Retention
UI

Most Important Features

Journey Map
Ad Hoc Funnel
Session Replay
Interaction Maps

Return on Investment

System performance
resolved site errors
better production support
CSAT

Alternatives Considered

Contentsquare (clicktale)

Improved understanding of customer behavior: Glassbox provides a detailed view of how customers interact with a website, mobile app, and other digital channels. This information is essential for understanding customer behavior and identifying areas where the business can improve the customer experience.
Easy identification and resolution of issues: Glassbox's detailed analysis of customer interactions makes it easy to identify and understand issues, such as errors, broken links, and usability problems. This allows businesses to take action and resolve these issues quickly, which can improve the overall customer experience and reduce customer churn.
Additionally, Glassbox also provides a way to analyze the customer journey and understand the pain points and drop off points, this enables businesses to optimize their website and improve the overall customer experience, and identify potential revenue opportunities.

Key Insights

Do you think Glassbox delivers good value for the price?

Yes

Are you happy with Glassbox's feature set?

Yes

Did Glassbox live up to sales and marketing promises?

Yes

Did implementation of Glassbox go as expected?

Yes

Would you buy Glassbox again?

Yes

Other Software Used

Adobe Analytics, Highspot, Attribution in Google Analytics

Likelihood to Recommend

Glassbox's journey mapping capabilities are well-suited for a variety of scenarios, some specific examples include:
Identifying pain points in the customer journey: Journey maps provide a visual representation of the customer journey, making it easy to identify pain points and areas where customers are struggling. This can help businesses understand where they need to improve the customer experience.
Optimizing website and app design: By understanding how customers interact with a website or app, businesses can make design changes to improve the overall customer experience. Journey maps can provide valuable insights into which pages and elements are most important to customers, and how they interact with them.
Improving customer service: Journey maps can help customer service teams understand how customers are interacting with the website or app, and where they are having problems. This can help customer service teams resolve issues more quickly and improve the overall customer experience.

Glassbox Feature Ratings

Comments

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The page finder is great!