Item: Google Cloud Speech-to-Text
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

I have leveraged Google Cloud Speech-to-Text to help review calls that we have recorded that have not been on our in house platform and does not have transcription. It is allowed us to provide an easy method for coaching for our account executives as well as sales development representatives

Pros and Cons

Speed of Transcription
Accuracy of Transcription

Bigger files take a longer time
UI is a bit outdated

Return on Investment

Increased Performance of sales reps
No negative ROI

Alternatives Considered

Have not evaluated other vendors at this time

Key Insights

Do you think Google Cloud Speech-to-Text delivers good value for the price?

Yes

Are you happy with Google Cloud Speech-to-Text's feature set?

Yes

Did Google Cloud Speech-to-Text live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Google Cloud Speech-to-Text go as expected?

I wasn't involved with the implementation phase

Would you buy Google Cloud Speech-to-Text again?

Yes

Other Software Used

Salesforce CMS, SAP Concur

Likelihood to Recommend

I believe that Google Cloud Speech-to-Text can be used for any scenario where transcription is necessary. A big value add is all the languages that are included as part of the subscription, our organization operates across several different countries so having this be included is a big plus. My only concern is the content limit of files for API

Google Cloud Speech-to-Text top of the line!

Overall Satisfaction with Google Cloud Speech-to-Text