All in One Platform
It's All-in-one system for IT support is great which provide us remote access, RMM, ticketing system etc. in one unified system. It helped us to save cost and time and boost our productivity.
Starting at $0 for 3 agents and unlimited endpoints
View Pricing Overview
What is GoTo Resolve?
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one…
Learn from top reviewers
Decent All-in-one IT support system
Rating: 10 out of 10
September 9, 2024We are using GoTo Resolve in our organization for remote support, remote monitoring & management, ticketing and automation of process etc.
First of all, it provide us de...
Vishnu Yadav
Employee - Information Technology
IT executive
Origin Logistics pvt Ltd
3 years of experienceGoTo Resolve is a great remote support tool
Rating: 7 out of 10
September 9, 2024We utilize GoTo Resolve, in addition to a couple of other remote access tools such as GoTo Connect and Microsoft Teams, to help support our clients. We mainly use GoTo Resolve...
Verified user
Director
2 years of experienceEfficient and Customizable All-in-One Support Solution: A Review of GoTo Resolve
Rating: 10 out of 10
September 4, 2024Our company uses Goto Resolve as a centralized platform to manage our customer support operations. The platform enables us to receive customer inquiries from various channels,...
Verified user
Technician
1 year of experienceGoTo Resolve - Good Basic Product for the money
Rating: 7 out of 10
September 4, 2024We used it as a Help Desk ticketing system and remote control software for our service desk to assist end users. It allows centralized support center to best assist our users
Verified user
Manager
2 years of experienceGoTo Resolve is the best software for RMM
Rating: 8 out of 10
August 22, 2024We use GoTo Resolve as a support solution for our work force as a ticketing software and remote monitoring. We were looking for a proactive monitoring software especially when...
Verified user
Manager
2 years of experienceRemote work got easier with GoTo Resolve!
Rating: 8 out of 10
August 20, 2024We primarily use Go to for remote support. My IT team relies on it to troubleshoot technical issues. It's kind of a lifesaver when hardware malfunctions or software glitches d...
Pros and cons of GO to resolve.
Rating: 7 out of 10
August 13, 2024Hi, our organization uses Go to Assist or Go to Resolve to track Helpdesk tickets and their resolution status. It provides an excellent summary of the overall business issues....
Easy to Use Remote Support.
Rating: 10 out of 10
August 10, 2024We use GoTo Resolve for our internal IT team to create tickets for help desk inquiries by our employees. We also use this as a remote-in solution for our IT team. It has reall...
GoTo Resolve is user friendly with a ton of features!
Rating: 7 out of 10
August 8, 2024ABILITY TO BE ANYWHERE AND CORRECT THE USER ERRORS THAT HAPPEN EVERY DAY.
Verified user
Project Manager
1 year of experienceVerified user
Consultant
1 year of experienceGoTo Resolve - a decent remote access program.
Rating: 6 out of 10
June 18, 2024GoTo Resolve is used for remote access to individual workstations and laptops for IT help desk support. It allows the IT department to support users remotely when IT cannot ph...
Verified user
Project Manager
1 year of experienceMaking remote tech support a breeze!
Rating: 9 out of 10
May 27, 2024When trying to help end users I walk them through using GoTo Resolve so I can see what they are doing when they have their computer issue. I can take over the mouse and show t...
Verified user
Employee
2 years of experienceGoToResolve can be a good product for other but not really suitable for us.
Rating: 5 out of 10
May 24, 2024We primarily use GoTo for remote purposes to allow for fast response times in aiding our end users. The device inventory is fairly nice and adaptable to what you need for the ...
User in a medium sized school district.
Rating: 9 out of 10
May 13, 2024Our organization has systems and services that require remote access. Go to Resolve allows us to connect seamlessly with those devices.
Mike Ellis
Analyst - Information Technology
Systems Analyst
Orangeburg County School District
10 years of experienceHeaded in the right direction
Rating: 8 out of 10
March 20, 2024We use GoTo Resolve for remote support for our end users. We use both the Desktop Client and the Mobile addon. We have the client installed on our PC so we can jump on remote ...
Ryan Mouser
Administrator - Information Technology
System Administrator
Cape Electrical Supply
1 year of experience
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How GoTo Resolve Differs From Its Competitors
Awards
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Reviewer Pros & Cons
Pricing
GoTo Resolve Free
$0
Cloud
for 3 agents and unlimited endpoints
GoTo Resolve MDM
$2.75
Cloud
per month per endpoint
GoTo Resolve Remote Support
$40
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.goto.com/it…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
GoTo Resolve - Product Overview Demo
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is GoTo Resolve?
GoTo Resolve provides IT management and support software built for small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as simple, secure, and flexible, and is available with a free to use plan.
Replacing the former GoToAssist, GoTo Resolve includes the same remote support functionality plus additional features.
LinkedIn: https://www.linkedin.com/company/goto/mycompany/
GoTo Values & Ethics Statement
Since day one, we’ve helped people and businesses do their best work – simply and securely – from anywhere. Today, work and life are intertwined. At GoTo, we like to think of ourselves as your go-to. We help you focus on the things that matter most throughout the day: your projects, your professions, and even your personal passions.
We are committed to implementing and maintaining a global data privacy program designed to protect the personal and confidential information entrusted to us by our customers, users, and end-users. With 24/7 support, and products and services designed to continually enhance the customer experience, we aim to delight our customers across their journey, while helping them achieve their desired goals.
GoTo Resolve Features
Management Tasks Features
- Supported: Patch Management
Remote Access Features
- Supported: Attended device access
- Supported: Unattended device access
- Supported: Mobile device access
- Supported: Virtual device access
- Supported: Multiple-display support
- Supported: Multiple concurrent sessions
Additional Features
- Supported: Tickets can be created from within Microsoft Teams
- Supported: A remote session can be started over messaging
- Supported: Web-based ticketing, conversational ticketing, or a combination can be used
- Supported: Sessions can be joined directly via SMS, PIN, link, or email
- Supported: End users can chat via web browser or app
- Supported: Hand off or record mobile support sessions
- Supported: Banking-grade encryption and zero trust architecture
- Supported: Streamlined access management and provisioning
- Supported: Multi-factor authentication and SSO access
- Supported: Unattended access and multi-session handling
GoTo Resolve Screenshots
GoTo Resolve Videos
GoTo Resolve - A New Approach for a New IT World
Remote Support Agent Experience
GoTo Resolve Integrations
GoTo Resolve Competitors
- TeamViewer
- BeyondTrust Remote Support
- Ninja One
GoTo Resolve Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, French, German, Dutch, Spanish, Italian, Portuguese |
GoTo Resolve Downloadables
Frequently Asked Questions
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as simple, secure, and flexible, and is available with a free to use plan.
Replacing the former GoToAssist, GoTo Resolve includes the same remote support functionality plus additional features.
TeamViewer and BeyondTrust Remote Support are common alternatives for GoTo Resolve.
Reviewers rate Attended device access highest, with a score of 9.2.
The most common users of GoTo Resolve are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(236)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Seamless Connectivity: Users have appreciated the platform for providing seamless connectivity, enabling them to update systems remotely and conduct system diagnosis efficiently. This feature has allowed users to save time and troubleshoot issues promptly without the need for physical access.
Easy-to-Use Interface: The easy-to-use interface of the platform has been praised by users, allowing them to access live PC data and effectively manage remote PCs with minimal training or learning curve. The intuitive design has contributed to a smoother user experience and increased operational efficiency.
Enhanced Productivity Features: Users value the inclusion of features like remote desktop, mobile device management, and patch management for enhancing productivity and efficiency in their operations. These tools have streamlined tasks such as software updates, device monitoring, and remote troubleshooting, leading to improved overall workflow management.
Unreliable unattended access: Some users have found the unattended access feature to be unreliable, citing instances of disconnections or inconsistent performance that impact their overall experience and workflow efficiency.
Desire for unmonitored unattended access option: Users have suggested having an option for unattended access without monitoring to reduce resource usage. This request stems from a desire for more autonomy in managing resources and optimizing system performance according to individual needs.
Difficulty with remote install function: Several users have mentioned encountering difficulty when using the remote install function, expressing challenges in successfully initiating installations remotely due to technical complexities or unclear instructions provided by the software.
Reviews
(1-25 of 106)Companies can't remove reviews or game the system. Here's why
Decent All-in-one IT support system
Rating: 10 out of 10
September 09, 2024
VY
Vetted Review
Verified User
3 years of experience
- You can resolve system related issues via remote access instead of going to user desk.
- It helps you monitor endpoints remotely
- It supports unattended remote access.
- You can view or transfer files from any device in background
GoTo Resolve is a great remote support tool
Rating: 7 out of 10
September 09, 2024
Verified User
Vetted Review
Verified User
2 years of experience
- Allows end users to easily share their screens for aiding in installations and troubleshooting needs.
- Allows for support technicians to easily collaborate on shared support sessions together.
- Works both as a desktop application, as well as a web based solution.
Efficient and Customizable All-in-One Support Solution: A Review of GoTo Resolve
Rating: 10 out of 10
September 04, 2024
Verified User
Vetted Review
Verified User
1 year of experience
- Streamlined Ticketing System: Goto Resolve makes it easy to categorize and prioritize tickets, assign them to the appropriate team member, and track their progress.
- Customizable Workflows: Goto Resolve allows businesses to customize their workflows to fit their specific needs
GoTo Resolve - Good Basic Product for the money
Rating: 7 out of 10
September 04, 2024
Verified User
Vetted Review
Verified User
2 years of experience
- We use it to remotely access a computer
- easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle of a road trip.
- The customizable ticketing system and real-time reporting are excellent features.
GoTo Resolve is the best software for RMM
Rating: 8 out of 10
August 22, 2024
Verified User
Vetted Review
2 years of experience
- One click back ground access
- No code automation
- Synthetic monitoring
Remote work got easier with GoTo Resolve!
Rating: 8 out of 10
August 20, 2024
SC
Vetted Review
Verified User
2 years of experience
- Real time screen sharing - it's like right there being with the user.
- File transfers are very quick and seamless.
- Remote control, of course is the best feature.
Pros and cons of GO to resolve.
Rating: 7 out of 10
August 13, 2024
MI
Vetted Review
Verified User
5 years of experience
- The summary of the pending tickets and how long are they due.
- Graphical representation of the tickets section wise.
- Performance review at glance of the action owners.
- Excel export of the report.
- It helps in planning and utilizing the resources.
- The notification of the update via email.
Easy to Use Remote Support.
Rating: 10 out of 10
August 10, 2024
SR
Vetted Review
Verified User
22 years of experience
- The remote access feature is easy to use and user friendly.
- Easy to obtain diagnostic information from the host computer.
- Easy to track activity.
GoTo Resolve is user friendly with a ton of features!
Rating: 7 out of 10
August 08, 2024
Verified User
Vetted Review
Verified User
1 year of experience
- PERMISSION BASED ACCESS
- CONNECTING WITH A SUPPLIED LINK
Functional, simple to use, fair.
Rating: 6 out of 10
June 21, 2024
Verified User
Vetted Review
Verified User
1 year of experience
- Secure
- Easy UI
- Creates email-able link.
GoTo Resolve - a decent remote access program.
Rating: 6 out of 10
June 18, 2024
Verified User
Vetted Review
Verified User
1 year of experience
- Remote access.
- Easy overview of end points.
- Usable technology.
Making remote tech support a breeze!
Rating: 9 out of 10
May 27, 2024
Verified User
Vetted Review
Verified User
2 years of experience
- I can connect my laptop to a network router or switch and use GoTo Resolve to allow Engineers to make changes without divulging passwords for security reasons.
- Help end users with new programs and show them how to use them remotely.
- Fix
- Trouble shoot computer problems remotely without needing to drive to the location of the computer.
GoToResolve can be a good product for other but not really suitable for us.
Rating: 5 out of 10
May 24, 2024
MG
Vetted Review
Verified User
- When the remote software works than it is fairly seamless.
- Inventory of devices is a nice feature.
User in a medium sized school district.
Rating: 9 out of 10
May 13, 2024
ME
Vetted Review
Verified User
10 years of experience
- Seamless Connectivity.
- The ability to update systems remotely.
- Systems diagnosis.
Headed in the right direction
Rating: 8 out of 10
March 20, 2024
RM
Vetted Review
Verified User
1 year of experience
- Easy to use
- Provides live PC data if you use the client
- Admin access to remote PC works well
Your all in one support maverick.
Rating: 9 out of 10
March 08, 2024
ZK
Vetted Review
Verified User
1 year of experience
- Detailed system diagnostics.
- Easy and convenient user interface.
- Triage tickets.
GoTo Resolve to resolve all your IT Incidents...
Rating: 10 out of 10
January 04, 2024
Verified User
Vetted Review
Verified User
3 years of experience
- Remote Desktop
- Mobile Device Management
- Patch Management
A Help Desk Ticket Management Solution for Small to Medium Businesses
Rating: 9 out of 10
January 03, 2024
RK
Vetted Review
Verified User
2 years of experience
- Monitoring and Alerts
- Good Security Features
- Automation
- Highly Scalable
A great support tool
Rating: 9 out of 10
December 29, 2023
Verified User
Vetted Review
Verified User
1 year of experience
- Software memory consumption
- Monitoring Computer performance
- Ensure the correct connectivity on a Network
GoTo Resolve: Your All-in-One Support Maverick for Effortless Operations
Rating: 7 out of 10
December 20, 2023
Verified User
Vetted Review
Verified User
1 year of experience
- Efficient Ticket Management
- Automation for Workflow Optimization
Best remote access software
Rating: 9 out of 10
December 20, 2023
Verified User
Vetted Review
Verified User
1 year of experience
- Maintains the original screen resolution even after taking remote, necessary for citrix automation
- zoom In/Out feature of remote system screen for better fesiability
- Clip board synchronization to copy paste queries and Files
- dual screen monitors are accessible by switching screen
- Multiple machines session at a single time
- much safer corporate remote tool software
GoTo Resolve is our GoTo for remote support!
Rating: 8 out of 10
December 18, 2023
Verified User
Vetted Review
Verified User
1 year of experience
- Provides a means to quickly connect and remotely control a client's workstation.
- Has a great interface that guides the attendee through the entire process, while outlining where they actually are for the host.
- Allows seamless transitions and additions of other support accounts to join an ongoing remote session.
A handy tool for all your remote desktop needs
Rating: 7 out of 10
December 18, 2023
DR
Vetted Review
Verified User
3 years of experience
- Automation
- Remote Help desk
- Ticket management
- Analytics
Highly Recommended
Rating: 9 out of 10
December 14, 2023
Verified User
Vetted Review
Verified User
2 years of experience
- Control of requirements
- Shortcuts to WI
- Solutions easy to identify.
A Go-to Software!!
Rating: 9 out of 10
December 13, 2023
Verified User
Vetted Review
Verified User
2 years of experience
- Remote connect
- Monitoring
- Screen sharing
- Central dashboard