Groove is easy and simple to use. Makes the work process swift!
September 04, 2018

Groove is easy and simple to use. Makes the work process swift!

Briana Werner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

We utilize Groove to log incoming emails in our Google accounts into Salesforce. We can also use templates from Salesforce in Google due to the use of Groove. I think most of the sales and customer service teams use Groove. It has become a tool that my colleagues and myself use every day.
  • It makes the transition from Salesforce to Gmail smooth
  • Using Groove in Gmail is easy, the buttons and links are easy to locate and utilize.
  • Groove makes it easy to ensure you are attaching the email to the correct contact and account.
  • I am not able to use the templates. My company has templates in Salesforce, which we should be able to use in Groove, but I am not able to get it to work properly.
  • I am only able to use Groove while using Google Chrome as my browser. Unable to locate or use in Firefox, which I sometimes like to use with Salesforce.
  • I can not advise to the return on investment since I am simply a user of Groove, and do not actually handle any of the billing or financials of the business.
Groove really makes the workflow easier for my day to day tasks. I can easily log customers' emails without going through the torturing process of copying and pasting to Salesforce. With Groove, one click of a button and the email is logged. It really makes my job quicker and more efficient. I do not really have anything bad to say about Groove. I would advise anyone who has to log emails from Gmail to another system to use Groove.