Groove is a great sales insight tool for our growing company!
May 06, 2020

Groove is a great sales insight tool for our growing company!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Groove is used by the sales team to connect our customer communications to Salesforce. It is useful to connect emails, calls, and other outreach forms. Currently, the sales team uses it most although there is an interest in expanding this to our operations team as well for ongoing communications and management.

Pros

  • Connect to salesforce
  • Track emails
  • Show email analytics

Cons

  • User interface is a little dated
  • Login / logout issues occasionally cause data loss
  • Better sales engagement
  • Efficient sales communications
  • Better email sales insights
The Groove team is consistently engaged in supporting their customers and resolving issues in a timely capacity.

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

Groove is well suited to offer a consistent and organized approach to documenting and analyzing customer emails. For us, it has been critical for these sales interactions. I would not find this platform as relevant for non-sales engagement, such as internal emails or vendor relations.

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