Using HostGator from a reseller's perspective.
September 06, 2017
Using HostGator from a reseller's perspective.
Score 7 out of 10
Vetted Review
Overall Satisfaction with HostGator
We are a web hosting company reselling HostGator's services to our customers. We had made the decision to become a web hosting company initially because of our eCommerce clients that we process their credit card payments for to ensure that they were processing via a secure method. From there, since we had the extra capacity, we made the service commercially available to others and have been happy with the service.
- Support - while it's not always the greatest and more on-time of other companies, HostGator does help with the support of my clients' sites when needed.
- Pricing - For our needs, the HostGator reseller pricing was acceptable to us without us needing to put too much in up-front.
- I'd like to see faster response times to trouble tickets as there are some issues that are very time sensitive and cannot wait several days for resolution.
- It would be good for HostGator to allow resellers the ability to join Windows and Linux servers under a single reseller option instead of requiring double reseller packages if a reseller requires both servers.
- HostGator allowed us to get into the reseller business and we have seen that division grow every year since we started with them more than nine years ago.
We looked at GoDaddy and a few other hosting companies before signing with HostGator as a reseller. We've continued to look at other companies when a particular business case presented itself for us to do so, however, it has always come down to us staying with HostGator for our reseller platform.