Maximize Your Time with HotSchedules!
March 13, 2017
Maximize Your Time with HotSchedules!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
I'm involved in the hiring, scheduling, and training process for our three Kilroy's venues in Bloomington, IN. HotSchedules is an amazing tool for our business. It has greatly helped with our entire training process for new employees and promotions. We have a very in-depth training program and within the last 6 months, the Schoox online training academy has helped us extend that training process even further. Our employees are now able to get their feet wet before starting their physical training. I have set up curriculums for security staff, bar back staff, server staff, kitchen staff, and our bartending staff. These tools have helped out tremendously in terms of time management, preparation, and execution in all tiers of our establishment.
- HotSchedules provides a great solution to time management. It can be a some what difficult managing over 500 employees across three different venues. With this program in place, we can easily prepare schedules and trainings weeks in advance which gives an abundance of time for shift management, creative thinking, and execution.
- It's a great communication tool! The ability to communicate with all of your staff through one source is very unique! We never have problems now with shift maintenance. Employees are actually able to communicate with themselves when a problem arrives in terms of their schedule. Employees can easily trade shifts with a managers approval.
- The Schoox training website is a must have!!! Very impressed with its capabilities. I love that you're able to setup lectures, courses, and curriculums for however you business model is setup. I'm constantly hiring, promoting, and training new employees. Our training process is one of the essential keys for us to make sure our employees accomplishing their duties how we see fit.
- So one problem I have with HotSchedules is the ability to link multiple venues within the same app. From a manager's perspective, we have to constantly log in and out of our HotSchedules application so we can see who is scheduled for that particular venue for that day. It would be extremely convenient if you could log in once with one administrative hotschedules username instead of having to memorize three usernames to sign into three different venues. We use an application called "Pulse" that allows the user to view yearly, daily and hourly sales. A really unique feature that "Pulse" has is their swipe functionality. With a simple swipe to the left or right, we are able to see all the sales for a certain venue. This would be extremely helpful if that was implemented.
- Another feature that would be great to add to HotSchedules is some type of notification system for the training process. It would be nice to receive some type of text or email to notify when an employee has completed a certain course, lecture, or quiz.
- Another feature I think would be awesome to have is the ability to turn off a scheduling process until the curriculums have been fully completed. We are constantly hiring tons of security staff, and some times there's a few employees that slip through the cracks without us realizing that they haven't completed their online training process.
| Pros | Cons |
|---|---|
Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support cares about my success Quick Initial Response | Need to explain problems multiple times |