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Quality Product
April 11, 2017

Quality Product

Dan Goltz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HotSchedules

We are currently a stand alone restaurant and have used HS for about 5 years at the location. It's being used by all FOH staff and management currently.
  • Overall schedule management
  • Logbook
  • Employee engagement
  • Labor forecasting
  • New scheduler layout
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
None
HS is great for employee request off management for daily and or vacation etc. The employee gets a quick response time and its beneficial for both management and employees. Unless the software is attached to the POS system, the forecasting of labor isn't all that useful.