Do not expect them to integrate with payroll provider
November 03, 2022
Do not expect them to integrate with payroll provider
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Human Interest
We selected Human Interest as our 401k provider. Selected based on their integration abilities with our current payroll provider. I had implemented them at another company 2 years before, knew they would be the perfect fit for my current company. Need a 401k provider that could handle, the conversion from pervious plan and the payroll contributions. Human interest during onboarding agreed to be able to handle out needs
Pros
- Welcome emails were great
- Onboarding with new clients
Cons
- In my opinion, Account managers, need to be more responsive. Since 90% of questions relate to employees money, 2 weeks to get back is unacceptable.
- Follow through with the first integration process, my team did not prepare or check how the process went. In our case it was very messed up, took 2 months for them to find employees missing contributions.
- Integration with Payroll provider, they promised they would be able to sync with our payroll provided. Ensure the current contributions come out each month. 4 months later, and i have manual adjust over 50 employees. Still have employees missing contributions from 3 weeks ago
- In my opinion, employees have lost faith in HR/accounting due to the errors that continue to happen
I dont understand the question. I didnt selected another provider
Do you think Human Interest delivers good value for the price?
Yes
Are you happy with Human Interest's feature set?
No
Did Human Interest live up to sales and marketing promises?
No
Did implementation of Human Interest go as expected?
No
Would you buy Human Interest again?
No
Comments
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