Experience with Human Interest
Updated September 11, 2025

Experience with Human Interest

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Human Interest

We sought out Human Interest as a retirement plan provider after our previous plan provider ceased operations. Our employees log in to the system to select their investments and rate of savings, and the system communicates any changes back to the payroll portion of QuickBooks, which is a large time saver for me.

Pros

  • Easy site navigation
  • Fantastic onboarding team
  • Straightforward recommendations for investments

Cons

  • Their general support team has had some delays in response time.
  • They are still a start-up, and some of my questions needed to be forwarded to a specialist. They were always answered, but it seemed to be basic questions at times.
  • I would love for the a journal entry for the contributions and matches to be created in QB after each payroll. I am doing this manually right now.
  • They are not able to do Roth company contributions, which is disappointing for some of my employees.
  • Our previous plan was free, so we have seen an increase of fees.
  • However, Human Interest was among the most cost effective plans we found.
  • My team and HR department appreciates the employee portal, which minimizes time and effort.
  • It is difficult to tell how much is in a Roth account vs the Traditional account, as holdings are displayed together. The only way we've found to see this broken out is on the quarterly statement.
We originally paid for Concierge support, which took days and multiple follow-ups for straightforward questions. We eventually switched to the base level service plan and don't see a difference in service.
Pricing is straightforward.
Our onboarding was a long process due to challenges at the originating firm. The onboarding team and my rep specifically (Paula Principe) was fantastic throughout. She kept numerous balls in the air during the entire process to make sure we were getting the outcome we needed. We appreciate her and the team as a whole.
The web interface is extremely easy to use. I love that as an administrator, my same log in works whether I'm viewing my personal information or the company as a whole. The integration with QuickBooks was the biggest reason our firm chose Human Interest, and I am pleased with the functionality.

It would be helpful if users could see the breakdown between their Roth and Traditional holdings on the main portal page. We could only find it on the quarterly statement. Additionally, the quarterly statements come out much later after a quarter than our previous provider, which can make it challenging for our team to meet compliance and disclosure requirements.
  • Guideline
Guideline could not bring us on as our previous 401k was managed in-house.

Do you think Human Interest delivers good value for the price?

Yes

Are you happy with Human Interest's feature set?

Yes

Did Human Interest live up to sales and marketing promises?

Yes

Did implementation of Human Interest go as expected?

Yes

Would you buy Human Interest again?

Yes

Human Interest is a cost-effective way to serve a diverse number of employees, especially when they are happy to have a curated investment lineup. Advanced investors who prefer to have a self-directed 401k plan would be better served elsewhere. Human Interest is works for plan administration with minimal day-to-day effort.

Human Interest Feature Ratings

401(k)
7.2
Administration and Recordkeeping
7
Payroll Integration
7
Compliance Maintenance
7
Plan Flexibility
7
Filings and Disclosures
7
Ease of Enrollment
8

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