Experience with Human Interest
November 03, 2022

Experience with Human Interest

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Human Interest

We sought out Human Interest as a retirement plan provider after our previous plan provider ceased operations. Our employees log in to the system to select their investments and rate of savings, and the system communicates any changes back to the payroll portion of QuickBooks, which is a large time saver for me.

Pros

  • Easy site navigation
  • Fantastic onboarding team
  • Straightforward recommendations for investments

Cons

  • Their general support team has had some delays in response time.
  • They are still a start-up, and some of my questions needed to be forwarded to a specialist. They were always answered, but it seemed to be basic questions at times.
  • I would love for the a journal entry for the contributions and matches to be created in QB after each payroll. I am doing this manually right now.
  • Our previous plan was free, so we have seen an increase of fees.
  • However, Human Interest was among the most cost effective plans we found.
  • My team and HR department love the employee portal, which minimizes time and effort.
The web interface is extremely easy to use. I love that as an administrator, my same log in works whether I'm viewing my personal information or the company as a whole. The integration with QuickBooks was the biggest reason our firm chose Human Interest, and I am pleased with the functionality.

Do you think Human Interest delivers good value for the price?

Yes

Are you happy with Human Interest's feature set?

Yes

Did Human Interest live up to sales and marketing promises?

Yes

Did implementation of Human Interest go as expected?

Yes

Would you buy Human Interest again?

Yes

Human Interest is great when you are looking for a cost-effective way to serve a diverse number of employees, especially when they are happy to have a curated investment lineup. Advanced investors who prefer to have a self-directed 401k plan would be better served elsewhere.

Human Interest is great for plan administration with minimal day-to-day effort.

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