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Watson Assistant for the win!
November 12, 2019

Watson Assistant for the win!

Keegan Gladstone | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Assistant

We're using IBM Watson Assistant as a Natural Language Processor for a custom virtual agent we built that is integrated with Slack. It is connected to an internal API we use for resource management. Our agent allows us to quickly ask questions about employees who are at risk or are under utilized. The agent also reports weekly to project managers on projects that are at risk.
  • Watson Assistant is really good at understanding intents of questions without being told every example. With ~20 examples, we get high accuracy on user intents.
  • Watson Assistant is extremely easy to program the dialog, the cloud-based workspace makes it so easy to navigate and make quick changes, we have our interns doing it.
  • The team behind Watson Assistant is very active and always releasing good features.
  • The Watson SDK makes it very easy to integrate your Watson Assistant workspace into your application.
  • I'd like to see improved metrics on usage. I'd like to see more about what incoming texts are having difficulty being mapped to an intent.
  • A lot of virtual agents have overlap in so many areas, I'd like to see improved and broader additions to the intent catalog Watson provides so I don't need to program them.
  • I'd like to see Watson assist users with possible areas of intents that are being asked, but not covered in your dialog.
  • We've had a positive impact on our innovation initiatives to quickly demonstrate and experiment with this technology.
Coupled with Waston Assistant, Discovery is a powerful tool - there is nothing else like it in the marketplace. Discovery has a great dashboard for helping with ingesting unstructured data from documents, databases, external APIs, news, etc. It lets you quickly query this data by adding Natural Language metadata to the documents, giving you tons of ways to cluster and relate data.

Do you think IBM watsonx Assistant delivers good value for the price?

Yes

Are you happy with IBM watsonx Assistant's feature set?

Yes

Did IBM watsonx Assistant live up to sales and marketing promises?

Yes

Did implementation of IBM watsonx Assistant go as expected?

Yes

Would you buy IBM watsonx Assistant again?

Yes

Watson Assistant is extremely well suited for a virtual agent that can be used on one of their provided integration platforms such as Slack. Recently it much more consuming to build a custom web application for say, a chat box on a website. They have just released a first version of this integration so if it does not suit your needs up front, be prepared for a much more costly build of the front-end application.

IBM Watson Assistant Support

I've always had quick support from IBM on Watson Assistant, as well as a very minimal need for it. It's a well-built platform.