Watson Assistant is the best tool on the market for creating complex chatbots today
August 01, 2023
Watson Assistant is the best tool on the market for creating complex chatbots today
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM watsonx Assistant
We use Watson Assistant to build a Chatbot to provide full support to our customers on basic questions about our systems and to perform some automated transactions where Watson Assistant is integrated with our internal systems and with RPAs. Watson Assistant was the preference at the time for its high capacity and assertiveness, being able to integrate with other systems and having a context control that we think is a differential in relation to other competitors.
Pros
- conversation context management
- easy integration with other systems
- high assertiveness of AI models
Cons
- Could use generative AI to improve chatbot conversations
- Easy integration with Whatsapp
- the ability to handle thousands of customer requests
- cost savings
- Reduction of effort on the client side
- Provide customer self-service
Intent recommendations are very important for good development and help with disambiguity. The use of NLP provides a much more assertive chatbot and a much more fluid conversation for the user.
Do you think IBM watsonx Orchestrate delivers good value for the price?
Yes
Are you happy with IBM watsonx Orchestrate's feature set?
Yes
Did IBM watsonx Orchestrate live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of IBM watsonx Orchestrate go as expected?
Yes
Would you buy IBM watsonx Orchestrate again?
Yes
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