Item: iCIMS Talent Cloud
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

iCIMS is being used by managers in all locations across Canada, as well as a team of recruiters. We use it for recruiting. Hiring Managers will create the job posting, recruiters will post to our job boards, manage administration and account settings, help with filtering resumes, moving candidates through the system, etc.

Pros and Cons

Targets a larger candidate pool and attracts more candidates.
Integrates with other systems we are using (Sterling Backcheck, onboarding, etc.).
Allows us to separate banners within the same system.

Issues with social media and how cities with hyphenations appear. For example, Sainte-Hubert, Qc, shows up as Hubert-Sainte which does not yield any candidates.
Ticket response time is extremely slow - often have to wait more than 3 weeks for an answer, or have to call in to get the information that we need.
Went through several account manager changes with no notification.
System is not as user-friendly as sales team would have us believe.
We had indicated an interest in some other functionality (text recruit, integration with Sterling BackCheck, etc.) with no follow-up from iCIMS after over a year.

Return on Investment

Time saved posting jobs.
Reaching more candidates.
Faster application process for candidates.
Hiring managers able to post/approve jobs at store level.

Alternatives Considered

We previously used monster/HR Smart as our talent solution. They did not enable us to brand different divisions within the same platform, so we had to purchase separate ATS systems for each division. This was less than ideal and prompted us to look for another provider. Jobvite—we met with several providers and narrowed down our choices to Jobvite or iCIMS. Both offered similar functionality, but, in the end, we decided to go with iCIMS.

Support Rating

Let me begin by saying the implementation phase was PHENOMENAL! Katie was our support manager and she was outstanding. The process was cumbersome and time-consuming, but she was outstanding and knowledgeable. That process gets a 9/10 for sure. However, between multiple account manager changes (and no notification) and being promised functionality that doesn't exist, and not hearing back when we reach out to support or open a ticket, the process has been really disappointing since implementation. We do have a new rep who has reached out to introduce himself, and we are optimistic that our experience will improve considerably after that meeting.

Other Software Used

ADP Workforce Now

Key Insights

Do you think iCIMS Talent Cloud delivers good value for the price?

Not sure

Are you happy with iCIMS Talent Cloud's feature set?

Yes

Did iCIMS Talent Cloud live up to sales and marketing promises?

Did implementation of iCIMS Talent Cloud go as expected?

Yes

Would you buy iCIMS Talent Cloud again?

Likelihood to Recommend

Excellent for posting jobs and reaching a broader audience. Applicant quality is overall fairly decent. The ability to integrate with other systems is excellent. Also looking forward to trying out other functions such as text recruit and virtual job fairs, onboarding, etc.

Not as effective for social media. The process of using social media to post jobs is cumbersome and doesn't have the ability to post on all sites. Could be better.

Some great features but not what was expected.

Software Version

Overall Satisfaction with iCIMS Talent Cloud