Some great features but not what was expected.
June 30, 2021
Some great features but not what was expected.

Score 7 out of 10
Vetted Review
Verified User
Software Version
iCIMS Recruit
Overall Satisfaction with iCIMS Talent Cloud
iCIMS is being used by managers in all locations across Canada, as well as a team of recruiters. We use it for recruiting. Hiring Managers will create the job posting, recruiters will post to our job boards, manage administration and account settings, help with filtering resumes, moving candidates through the system, etc.
Pros
- Targets a larger candidate pool and attracts more candidates.
- Integrates with other systems we are using (Sterling Backcheck, onboarding, etc.).
- Allows us to separate banners within the same system.
Cons
- Issues with social media and how cities with hyphenations appear. For example, Sainte-Hubert, Qc, shows up as Hubert-Sainte which does not yield any candidates.
- Ticket response time is extremely slow - often have to wait more than 3 weeks for an answer, or have to call in to get the information that we need.
- Went through several account manager changes with no notification.
- System is not as user-friendly as sales team would have us believe.
- We had indicated an interest in some other functionality (text recruit, integration with Sterling BackCheck, etc.) with no follow-up from iCIMS after over a year.
- Time saved posting jobs.
- Reaching more candidates.
- Faster application process for candidates.
- Hiring managers able to post/approve jobs at store level.
We previously used monster/HR Smart as our talent solution. They did not enable us to brand different divisions within the same platform, so we had to purchase separate ATS systems for each division. This was less than ideal and prompted us to look for another provider. Jobvite—we met with several providers and narrowed down our choices to Jobvite or iCIMS. Both offered similar functionality, but, in the end, we decided to go with iCIMS.
Do you think iCIMS Talent Cloud delivers good value for the price?
Not sure
Are you happy with iCIMS Talent Cloud's feature set?
Yes
Did iCIMS Talent Cloud live up to sales and marketing promises?
No
Did implementation of iCIMS Talent Cloud go as expected?
Yes
Would you buy iCIMS Talent Cloud again?
No
Comments
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