If you run a SME, Infusionsoft may not fit you.

This product is not suitable for our business. And we encounter lots of issues cancelling the subscription.

The problem of this product is, Infusionsoft pays $500 referral fee to the person introduce to them. So a lot of contractors will say that Infusionsoft is good. But those contractors may only know how to use 5% of the product, which is similar to other lower cost competitors which pay less referral fees. And when you want to cancel, our experience is - they will skip your emails.

Here is our story:

Infusionsoft charges a $2000 start up cost +$299 per month of service fee. Evan Samurin (the salesperson) says if it is not for our company, they will do something to credit the upfront $2000 back to us. After we used it for a month our A/P emailed Evan saying Infusionsoft is not for us, Evan says that he will forward the message to customer service. I never heard from Infusionsoft again. We followed up with Evan with no reply.

Our company credit card is billed month after month, which forced our company to call the credit card and cancel the card. Then someone from Infusionsoft customer service, Blake Ghormley emailed us saying we have an unpaid balance. We asked Blake to communicate with Evan and credit us back for the months that I didn't use it. Blake Ghormley disappeared again.

I personally would not recommend any company to use their service.

- Most companies would not need such a BIG solution. If you are big enough, you may consider SAP.

- Their $500 referral fee, and false sales promises is not someone I would look for.

- Don't worry about canceling with them, they skip these emails.