Insightly just works!
Updated December 02, 2016

Insightly just works!

Tim Patterson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Free

Modules Used

  • Insightly iOS / Android Mobile App
  • Outlook plugin

Overall Satisfaction with Insightly

I had investigated Insightly as a CRM for my company before I left. After leaving, it was my choice to best track customers, potential customers and key contacts. The integration into Outlook is big to me, as I use Outlook exclusively for my business communications. The ability to import and export contact lists was easy and quick. I like that I can create custom fields to add to attributes that I use that might be unique to me. A great product that I recommend to others on a regular basis.
  • Import of contacts from Outlook and export into Outlook
  • Relational connections between the organization and the individuals within the organization
  • Ability to create custom fields for tracking and classifying contacts
  • I would like to see the ability to create a hierarchy within an organization. For example, a retailer that has regions within the corporation.
  • Improved efficiency
Insightly gives me the ability to keep up with all my contacts on any device I have, whether [it's an] iPad, phone or laptop. I can instantly find the phone number and email addresses I need!
I think Insightly works great in a small business environment, I never had a chance to test it out in a large scale, corporate environment.

Insightly Feature Ratings

Customer data management / contact management
10
Workflow management
Not Rated
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Interaction tracking
9
Lead management
8
Email marketing
7
Task management
8
Billing and invoicing management
Not Rated
Reporting
7
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Custom fields
8
API for custom integration
8
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social engagement
Not Rated
Mobile access
9

Using Insightly

Good tool. easy to use, but wish you could add a customized field that adds to the hierarchy. Organization and Contact are not enough!