Great contact management tool
February 17, 2017

Great contact management tool

Tracy Tuttle | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Free

Modules Used

  • Insightly iOS / Android Mobile App
  • PC Web based

Overall Satisfaction with Insightly

I use Insightly for relationship management with individuals and organizations. My job requires constant interaction with individuals and organizations, most of which are ongoing connections. Insightly allows me to track information learned about individuals for relationship building, make notes on conversations, add tasks for follow up, and set reminders for future meetings or items to address. The app allows access to review past meetings and discussion points prior to future meetings so we can pick up where we left off.
  • Excellent organization of individuals and organizations.
  • Simple access to history and notes on contacts.
  • Ability to add tasks with reminders for follow up on contacts
  • GUI feels a little dated, it could be refreshed
  • Emails forwarded to Insightly could be easier to organize and connect to the correct contacts
  • A daily reminder of tasks on the app would be helpful
  • Centralized contact management
Contact management is easy with Insightly. The merger of organizations and individuals is extremely helpful to avoid duplication. A single place that stores all interaction information and that is accessible from any device is essential.
Cost effective CRM that has multiple applications. Any time you are dealing with individuals or organizations you will be continually interfacing with you need a way to track history, information and conversations - Insighly does a great job of meeting that need while providing a free to low cost option. It is easy to use and accessible from any device at any time.

Insightly Feature Ratings

Customer data management / contact management
9
Workflow management
7
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
5
Interaction tracking
8
Lead management
Not Rated
Email marketing
Not Rated
Task management
9
Billing and invoicing management
Not Rated
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Custom fields
2
API for custom integration
2
Single sign-on capability
9
Social engagement
9
Mobile access
9