Insight into Insync
November 01, 2021

Insight into Insync

Brian Hager | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Insync Healthcare Solutions

Insync Healthcare Solutions is being used by the entire organization as our primary electronic medical record. The system allows our providers to document visits in a fast and streamlined manner. Saving man-hours on paper data entry. Our company also utilizes Insync Healthcare Solutions as our third-party billing agent, assisting in getting us paid from insurance companies in a more timely and efficient manner.
  • Behavioral Therapy Documentation
  • Ease of use for the end user
  • Flow from check-in to visit to check-out
  • Patient Portal
  • Customer Service
  • Implementation
  • Referral Module - easily track inbound referrals
  • More robust waitlist platform
  • 100% customizable reporting
  • Behavioral Health Therapy notes
  • Ease of customization
  • Ease of use for front end and providers
  • Through the revenue cycle management department, we have seen payments come in faster
  • Customization of workflows has saved at a minimum of 2 FTE on data entry and about 40 hours a week of manpower
  • Patient Portal has allowed our practice to transition from paper to electronics, improving the time we receive the necessary paperwork to start visits.
  • Through the patient portal, has saved us from hiring an individual to just scan documents and attach them to the patient's chart.
Insync implementation was far better than other EMR's that I have implemented. The customization on workflows and documentation is easier to create and modify on the fly than other systems. Overall the ease of use, customization, and cost were the deciding factors to go with Insync Healthcare Solutions.

Do you think Qualifacts Insync delivers good value for the price?

Yes

Are you happy with Qualifacts Insync's feature set?

Yes

Did Qualifacts Insync live up to sales and marketing promises?

Yes

Did implementation of Qualifacts Insync go as expected?

Yes

Would you buy Qualifacts Insync again?

Yes

Insync Healthcare Solutions is great in the behavioral health and mental health realm. The platform fits perfectly for specialty clinics, focusing on therapy programs. Insync is great for small to medium size outpatient clinics. The implementation to ease of use sets them apart from other systems. The system is less appropriate for surgical and inpatient practices, where surgical documentation and rounding are needed.

Qualifacts Insync Feature Ratings

Real-time eligibility verification
7
Coding
6
Claims management
8
Patient billing
9
Financial Reporting
7
Rule-based scheduling
7
Automated patient check-in
6
Automated appointment reminders
7
Multi-location support
Not Rated
Calendar interface
6
Charting / document management
7
Templates
8
E-prescribing
7
Fax integration
6
Patient portal
7
Mobile/tablet support
7
Speech recognition
8
Integration with other EMR and PM systems
Not Rated
Customization
8
Workflow automation
8
Role-based permission levels
7
Data backups and redundancy
6
HIPAA compliance
8
Local mode / networking failsafe
6
Task tracking
7
Specialty-specific workflows
8
Multi-office / multi-physician capabilities
Not Rated