Getting better at it all the time - Keap
February 06, 2023
Getting better at it all the time - Keap
Score 9 out of 10
Vetted Review
Verified User
Software Version
Infusionsoft by Keap
Overall Satisfaction with Keap
As a non-profit and for profit fundraising and sales consultant I use keap to manage my list, send my blog, track my client work, register workshop attendance, promote program sales, create email marketing sequences, and serve as my shopping cart. With a list of 15k, I use keep to segment my list to provide the best fit for list members. It's also served me well as a cart.
- shopping cart
- send complex email sequences
- sync my emails with specific records
- Email deliverability - an ever changing frustration to know what will count as "activity"
- Rigidity in applying double opt in
- accurate checking for dups
- use of templates and integration with website
- As we get better at importing data from speaking we get better follow up
- The first email sent from Keap will probably not get through so you get on the list with outlook and then get keap in the door
- deliverability is just the bug - but keap staff is helping us do this better
- GoDaddy Social (main street hub)
Prefer Keap - better performance for the investment
Do you think Keap delivers good value for the price?
Yes
Are you happy with Keap's feature set?
Yes
Did Keap live up to sales and marketing promises?
Yes
Did implementation of Keap go as expected?
No
Would you buy Keap again?
Yes
Keap Feature Ratings
Keap Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Not kept informed |
No But we will on occasion get specialized help for a particular problem
Yes - No, we had a bug with the failure of klean 13 to work right - still suffering from that mess
Yes, we attended the inperson week long training in Arizona = Great from start to finish. Keap conferences on line are terrific too. Now we meet with our account rep Michael monthly - doing amazing things with us