Item: Keap
Rating: 8
Author: Kerren Atkinns

Use Cases and Deployment Scope

This software is so destined to uplift a business. It is an excellent CRM tool. In my organization, it is being utilized for sales and marketing automation and is amazing in providing direction to our business. And it provides the best of experience to
our customers and we can conduct email marketing. IT is assisting us in sales as well as in managing customer relations.

Pros and Cons

The way it assists in automated emails is very accommodating.
It is a highly reliable tool and helps in tracking.
It has chat and phone support that is highly valuable for us.
It has multiple tools to assist CRM which basically includes affiliate marketing, sales automation, email marketing, multi-media marketing and this all makes it all–in–one package.

Its reporting is not so intuitive and we don’t like it at all, and there should be more details.
It doesn’t really provide many customizations and there need to be more options.
Setting this tool up is not our cup of tea and should be made less complicated.

Return on Investment

Our customers are having a good experience and we enjoy strengthened relationships with our customers.
IT has proved as a time saver because of its automated marketing and automated emails.
There isn’t any negative ROI.

Alternatives Considered

It is our first tool which we are using since we entered the organization and it is providing us with everything we wanted so we haven’t second thought of changing our choice as we are getting wonderful tools in highly amazing pricing and it is fulfilling all of our business’s demands. We are contented with Keap and there is no such plan of moving on to some other CRM.

Key Insights

Do you think Keap delivers good value for the price?

Yes

Are you happy with Keap's feature set?

Yes

Did Keap live up to sales and marketing promises?

Yes

Did implementation of Keap go as expected?

Yes

Would you buy Keap again?

Yes

Other Software Used

edge CRM, Zoho ContactManager, Granicus govMeetings

Likelihood to Recommend

It has the capability to not only uplift a business but also to strengthen a bond between the organization and its clients. We have been using it for a year and to our surprise, it has all the tools we needed in it to make our work easy. The most important of them is email marketing for us. What I don’t adore about this tool is its reports that are quite blunt.

A Trustworthy CRM tool.

Software Version

Overall Satisfaction with Keap (formerly Infusionsoft)