Item: Kibana
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use Kibana to visualize automated error reports on our website. We are able to find potential consumer issues and investigate.

Pros and Cons

Visualize automated reports
List problem areas in site
Show consumer journey.

Improved tutorial/ user guidance
Improved labeling for sources
Ease of login and sharing with coworkers

Return on Investment

Issues that affect checkout experiences for customers are able to be prioritized and solved quickly.
We are able to more efficiently use resources due to the automation of reporting alerts. Decreasing employee resources needed.
Visualization allows us to quickly share issues and explain to coworkers in order to escalate issues that can cost our bottom line.

Key Insights

Do you think Kibana delivers good value for the price?

Not sure

Are you happy with Kibana's feature set?

Yes

Did Kibana live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Kibana go as expected?

Yes

Would you buy Kibana again?

Yes

Other Software Used

Admin Tools for Jira, Jenkins, Salesforce Commerce Cloud

We are able to set alerts whenever a certain number of errors are appearing. These automated alerts allow us to have constant monitoring. Kibana is not very useful for much more edge cases or slow burn cases. These things will often hide under the noise of all the other indicators. Also, we need to find a way to ignore alerts.

Kibana operations manager

Overall Satisfaction with Kibana