Item: Kibo eCommerce
Rating: 8
Author: Brandon Finch

Use Cases and Deployment Scope

We use the Kibo eCommerce platform - formerly Mozu - to power our two DTC websites and two B2B websites, along with several international content sites and web-based tools for partners, both domestic and international. We have used the inherent flexibility of the platform to support our particular business rules and use-cases.

Pros and Cons

API-first architecture
Flexibility around roll-your-own business logic
Promotions engine handles our needs.
OOTB integrations are plentiful.

Documentation can be old.
API documentation needs to include sample code, specifying required data/fields.
Tier-1 support is slow to review tickets and can't help with technical issues.

Return on Investment

We've been able to scale out and up much quicker than we were able to do with our custom, in-house solution.

Alternatives Considered

We had a custom, in-house ecommerce website before moving to Kibo. It was brittle, slow, and wasn't going to scale nearly well enough or fast enough to keep up with our requirements.

Key Insights

Do you think Kibo eCommerce delivers good value for the price?

Yes

Are you happy with Kibo eCommerce's feature set?

Yes

Did Kibo eCommerce live up to sales and marketing promises?

Yes

Did implementation of Kibo eCommerce go as expected?

Yes

Would you buy Kibo eCommerce again?

Yes

Other Software Used

Attentive Mobile, Bronto Marketing Platform, Pepperjam Ascend

Likelihood to Recommend

The platform has flexibility at its core and we have made full use of that capability. Even if Kibo [eCommerce] hasn't been ready to provide features and functions we need, we have the opportunity to build them ourselves. The platform started as Mozu and while it was relatively well-developed for DTC, it lacked a lot of basic B2B functionality. As a result, when we were ready to move into that arena, we built a lot for ourselves (including a multi-level account system and a tool to manage it). Keep in mind, too, that Kibo eCommerce is part of a larger suite of tools. The company has purchased a mobile Point-of-Sale system, Baynote, Certona, Monetate, and an OMS. If you need a full-scale solution, they can offer a lot. As I mentioned previously, their support and documentation need shoring up. They're not terrible, but they hinder (rather than help) when it comes to fulfilling the platform's promise of letting the customers be self-service in building out their capabilities.

From Mozu to Kibo: A Build-Your-Own Adventure

Overall Satisfaction with Kibo eCommerce