Item: KnowBe4 Security Awareness Training
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use training modules from KnowBe4 Security Awareness Training on our company training site. We are assigned to complete the training by a specific date -we can print the completed certificate. Some users have had issues in printing the certificate. Our security manager will also send test emails through the email system to see how well the training took for the users. I think it works reasonably well with the general population of email users who click on everything.

Pros and Cons

Explains the different types of attacks like DOS, social engineering, etc.

In the area of social engineering - companies need to be more vigilant on access to buildings. I have seen workers enter the building in the morning and leave the door open to allow someone into the building who does not have an ID badge. And no security guard is there to manage the flow of traffic into the building in the morning.
In the case of a leased building where several businesses share the building. The building owner needs a guard there to manage physical access.

Return on Investment

After the first year of training our general users were much more likely to call the help desk for a suspicious email and frequently, they are catching the phishing tests that are sent out periodically.

Key Insights

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Not sure

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of KnowBe4 Security Awareness Training go as expected?

I wasn't involved with the implementation phase

Would you buy KnowBe4 Security Awareness Training again?

Yes

KnowBe4 Reporting

I think the phishing tests are very effective as that will give a metric of how much information the user retained.

Likelihood to Recommend

Between 7 and 8
Ultimately, in order for this work people have to care. I think it is hard to make this point when people don't train for computer/network security and they may not use a computer for their daily jobs. Additionally, I think it's equally hard for those who are constantly getting emails and invoices from other vendors for payment.

KnowBe4 Security Awareness Training review

Software Version

Modules Used

Overall Satisfaction with KnowBe4 Security Awareness Training