Item: KnowBe4 Security Awareness Training
Rating: 8
Author: Charles Eichelberger

Use Cases and Deployment Scope

We currently use it for training the whole company on various topics like password security, phishing emails and other tips to prevent social engineering. We are required to have on-going quarterly trainings. We also get random phishing emails from the company to keep us alert.

Pros and Cons

Explains simply
Does not go into too much technical jargon
Enforces training with simulated phising emails.

Would like to see something more advanced targeting technical users.
Videos sometimes play but do not getting credit for watching video.
Would like to see more in depth about social engineering since that is where the most problems take place.

Return on Investment

Reduced service desk tickets
Smarter Users
Less computers infected

Alternatives Considered

Have not used any other training offerings.

Key Insights

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of KnowBe4 Security Awareness Training go as expected?

I wasn't involved with the implementation phase

Would you buy KnowBe4 Security Awareness Training again?

Yes

KnowBe4 Training Content

Allows training to keep with with constant threat landscape.

KnowBe4 User Management

KnowBe4 Reporting

Likelihood to Recommend

It has worked for Mission Produce as it has trained users on what to look for and we quite regularly get requests to our service desk reporting phishing/scam/fraud emails. Sometimes it does a little too good of a job as we have periods where users report everything as a scam/fraud/phishing and we have to spend time looking at a lot of legit emails. But would rather have someone over report than under report.

This is best suited for a large IT department with many users. For small shops, I feel that this would be overkill.

System Admin who just went through Q3 training.

Software Version

Modules Used

Overall Satisfaction with KnowBe4 Security Awareness Training