Great product, would recommend highly
March 30, 2024

Great product, would recommend highly

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Magnolia

Good Things Foundation delivers the National Digital Inclusion Network - a set of hubs and services that support people excluded from the digital world. We needed a modern web platform to build our corporate web site and to build a "members area" for members of the Good Things Network. This needed to have all the essential capabilities of a web site plus a signup/login area for content supporting our network. We were also after a single unified platform, a PAAS/SAAS solution, migrating from legacy inhouse built technology.
  • Speed of development - time to delivery from zero to MVP was excellent
  • Ease of use - the authoring experience is very easy to build and train
  • PAAS/SAAS - the managed service platform removed the traditional overhead of running in-house technologies, meaning we could focus on value add, with less time spent keeping the lights on.
  • Online documentation was out of date in some rare but critical instances
  • There are relatively few people who know the in-depth detail, responsiveness was generally good from support tickets but occasionally it can take a while to get the right answer.
  • The use of Freemarker and time to MVP was resoundingly good, but we were slowed down a little by needing to go to Java to manage what felt like basic requirements to manage the pipeline into web services and this environment seemed to be difficult to setup and manage with dependencies on very specific Java versions ...etc. Room for improvement there.
  • We have placed web content management in the hands of the organisation than retained it within the technology team.
  • We were able to quickly move to MVP and release and we are now focussed on moving the platform forward at some pace whilst not being burdened with BAU work inside the technology team as so much as self-service to trained organisational users
  • The use of the SAAS/PASS has inbuilt business resiliency as specialist work and aspects such as underlying security is done by Magnolia and we are able to focus internal effort on building out the platform.
I need to specific and say I've had experiences of these platform from previous roles, they were not considered by Good Things Foundation.

My experience is that Magnolia delivers the power of these high end platforms but is generally more accessible to get going and develop faster. All of these platforms have a place in high end web site development, they provide the highest level of capability and flexibility. I found Magnolia just allowed us to get to the end result faster.

I believe these other platforms/organisations score higher than Magnolia on the ability to deliver in the Gartner quadrants and my previous comments on making some improvements to support and easing the accessibility to using Java would go a long way to resolving this.

Do you think Magnolia delivers good value for the price?

Yes

Are you happy with Magnolia's feature set?

Yes

Did Magnolia live up to sales and marketing promises?

Yes

Did implementation of Magnolia go as expected?

Yes

Would you buy Magnolia again?

Yes

I have little to say on where it is not appropriate - I've used other high end CMS systems and this is by far the best. There seems to be a focus on the CMS market for headless CMS with a front end delivery framework and that is really only appropriate when using significant multi-channel sites. For a small charity as we are, the ability to have an integrated CMS and delivery front end was excellent. I am sure Magnolia would also perform well as headless, so supporting both is crucial.

The weakness I pointed out means that if there are authentication and other integrations needed, more complex development is also needed. I suspect a little bit of alleviation on that would resolve it. Overall its excellent for many use cases for low to high end.

The PAAS/SAAS is not also excellent if not always within the reach of smaller organisations but Magnolia proved proportionate in their pricing model, recognising who we were, which definitely helped.

Magnolia Feature Ratings

WYSIWYG editor
10
Code quality / cleanliness
8
Admin section
9
Page templates
8
Mobile optimization / responsive design
10
Publishing workflow
10
Form generator
Not Rated
Content taxonomy
10
SEO support
10
Bulk management
Not Rated
Availability / breadth of extensions
8
Community / comment management
Not Rated
API
9
Internationalization / multi-language
9
Not Rated
Role-based user permissions
Not Rated