Mattersight gives perspective to more than just your callers.
May 15, 2015
Mattersight gives perspective to more than just your callers.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Mattersight Behavioral Analytics
It is being used as a coaching tool and call routing predictor. It is used by sales and service. It addresses the lack of visual feedback when communicating only through audio mediums.
- Solid Training materials and staff.
- Continued support
- Accurate analytics
- Transferable skill sets
- Lower costs
- Updated videos from Hedges
- Updated model examples
- Better perspective of interaction predictor
- Better understanding of golden rule