Nice tool with a few minor errors
Updated March 10, 2015
Nice tool with a few minor errors

Score 7 out of 10
Vetted Review
Verified User
Software Version
Online
Overall Satisfaction with Microsoft Dynamics CRM
- User Friendly for a call center platform.
- Integration with Outlook helps tremendously.
- Ability to customize views to your needs is a big plus.
- Ability for detailed reporting is still an issue to me.
- Interface is not friendly when outlook is not used, which makes it difficult to use.
- Checkpoints for errors need to be adjusted and more robust so the errors are minimized.
- This product has helped our customer service tremendously with being able to view all the details needed for the rep to convert the lead
- the employee efficiency has increased enormously with the customization features in the tool for every representative so he/she can view the reports needed in their format to maximize their efficiency
- Our lead conversion has increased with the lead flow process being at optimal speed so we can reach the lead instantly