Very good CMS with good collaboration tools.
August 02, 2017
Very good CMS with good collaboration tools.
Score 10 out of 10
Vetted Review
Verified User
Software Version
MindTouch Responsive
Overall Satisfaction with MindTouch
We have been using MindTouch Responsive for about two years now, as a full replacement of an in-house help system for an e-commerce platform. MindTouch brought a highly improved experience for both users and authors of our knowledge center, simplifying the authoring and review processes, and giving us the option of managing multiple users, both internal and external.
Additionally, we received great support from our account manager and the MindTouch customer support team, solving the few issues that we encountered quickly and painlessly.
Additionally, we received great support from our account manager and the MindTouch customer support team, solving the few issues that we encountered quickly and painlessly.
- Easy to use editor
- User management
- The editor interface could be streamlined, hiding some unused features.
- Copy-pasting text from Word or other docs generates formatting issues, even with the editor's 'no formatting' option.
- Better access to the documentation
- Helped us publicly expose the documentation, moving outside of the internal help system.