MYOB - Good if you don't need support
April 01, 2022

MYOB - Good if you don't need support

Paul Thompson | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with MYOB

Used for basic accounting. Good product as long as you do not need help or support. Over 4 hours on the phone and they still have no idea how to fix their own MYOB upgrade issue. From my experience, backups take too long to be functional. Cannot automate Bank FX feeds, or, Amex corporate cards. In my opinion, if you encounter any problem, give up and use another product as they cannot or will not help. You will spend hours on the phone and they just hang up when they don't know what to do.
  • cheap
  • Help/support
  • backup times - no automated backup
  • bank feeds
better than Xero in several ways. Easy to use (if you can get it working by yourself without any support)

Do you think MYOB delivers good value for the price?

Yes

Are you happy with MYOB's feature set?

Yes

Did MYOB live up to sales and marketing promises?

No

Did implementation of MYOB go as expected?

No

Would you buy MYOB again?

Yes

easy to use
From my experience, there is no support. If they cannot help, they hang up after 2 hours of waiting
Simple basic accounting with no complications is good. Bad: Support, backups, foreign currency

MYOB Feature Ratings

Accounts payable
4
Accounts receivable
4
Cash management
1
Bank reconciliation
3
Expense management
2
Time tracking
Not Rated
Fixed asset management
1
Multi-currency support
1
Multi-division support
1
Regulations compliance
5
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
1
Intercompany Accounting
1
Localizations
Not Rated
Journals and Reconciliations
1
Enterprise Accounting
Not Rated
Configurable Accounting
3
Centralized Rules Framework
Not Rated
Standardized Processes
7
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Dashboards
3
Standard reports
2
Custom reports
2
API for custom integration
5
Plug-ins
Not Rated
Role-based user permissions
7
Single sign-on capability
7