18 years with NextGen
January 02, 2024
18 years with NextGen
Score 9 out of 10
Vetted Review
Verified User
Software Version
NextGen Enterprise EHR
Overall Satisfaction with NextGen Healthcare EHR
We are a medium sized Cardiology practice. We use NextGen to document all patient visits and track quality measures. I have been very pleased with the decision that was made in 2005 to purchase NextGen. This was 3 years prior to me changing positions in the company to manage NextGen and report our Quality. Using a CEHRT system allows us to easily report our quality measures to CMS. We have been successful every year in receiving a positive adjustment. We use NextGen PM and EHR.
- NextGen has always stayed on top of the many changes every year and remained certified. I have seen many EHR companies go out of business or seen users have to change EHR systems in order to remain compliant for reporting.
- With NextGen, I am able to make a few customizations that my providers ask for to make their documentation easier. Not all EHR's are customizable. While it is not best practice to do a lot of customizations, sometimes it is worth the extra work to keep your providers happy!
- I love going to the NextGen User Group Meeting they have every year. I always learn things I didn't know and learn more about the things I do. They offer classes for everyone no matter what you do that pertains to NextGen. Even Government updates for healthcare.
- NextGen updates or new releases are usually a challenge. If you have customizations, those must be redone. Some tables can be exported and saved but template changes must be redone. Every few years they completely change the EHR design/workflow as they are about to in NextGen 8. This creates so much extra time to train providers and staff. It does not seem like the benefit out weighs the struggle.
- My Practice is Cardiology. I have wanted the base templates to have updates for years but that has never happened. I know NextGen looks at the biggest issues that affect the most people and that is what they focus on. It would be nice to have them focus more on some of the smaller issues to them that are big issues to us.
- 'KI" Known Issues! Whenever a flaw is discovered, as any software can have, it is labeled as a "KI". These are everyday issues that affect the end users. There is a process before an issue is labeled a "KI". The end user identifies a problem, sends in all their research, then NextGen does their research. When they decide there is a problem, they call it a "KI". It seems like forever before there is ever a fix for this KI. My tickets have been attached to a KI for over a year with no resolution. It would be great if these could be addressed in a more timely manner.
One of our physicians has been using the Ambient Assist feature of NextGen Mobile. He likes it but it has not been as accurate as he would like. It may take more "training". He uses the Plus version to be able to dictate a note. He would like for the Ambient Assist to have more capabilities. Currently is only allows the SOAP note. He would like for it to include the Dx codes and orders and to be able to access the PXP portal questions so everything can be done with his phone.
Do you think NextGen Healthcare EHR delivers good value for the price?
Yes
Are you happy with NextGen Healthcare EHR's feature set?
Yes
Did NextGen Healthcare EHR live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NextGen Healthcare EHR go as expected?
No
Would you buy NextGen Healthcare EHR again?
Yes