Great product for FQHC capabilities!
January 02, 2024

Great product for FQHC capabilities!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

NextGen Enterprise EHR

Overall Satisfaction with NextGen Healthcare EHR

We are a Federally Qualified Health Center that uses the system for our EHR/PM solution. This system works great for us because of the reporting and billing capabilities that are ideal for and FQHC. It has encounter rate libraries that integrate for the billing to decrease manual processing and posting. The customization of the reporting in the practice management system is very robust so we can pull the financial data that we need. The Electronic Health record in NG8 has a pleasing layout with a lot of customization capabilities to help with workflow and decreasing clicks for staff members.
  • Reports Customization.
  • FQHC billing integration.
  • Focusing on end user system updates.
  • Support ease of use and response.
  • Interface update and integration.
  • Base model having more features instead of requiring add ons.
  • The add-on features cost more but have ROI in the end, such as an increase in revenue and a decrease in days in AR.
We use NextGen Mobile and have been extremely happy with the integration of the product. The only con with it is that they do not support Android; they prefer iPhones.
The usability of the product is great. The difficulty that we have is in the background with the speed of servers or of things loading. If there are any issues with the remote server, things can really slow down drastically.

Do you think NextGen Healthcare EHR delivers good value for the price?

Yes

Are you happy with NextGen Healthcare EHR's feature set?

Yes

Did NextGen Healthcare EHR live up to sales and marketing promises?

Yes

Did implementation of NextGen Healthcare EHR go as expected?

Yes

Would you buy NextGen Healthcare EHR again?

Yes

It is a great system for an FQHC. In certain specialties, it may require add-on systems that would require more upfront costs. They have pivoted recently and are really trying to focus on end users and their needs.

NextGen Healthcare EHR Feature Ratings

Real-time eligibility verification
8
Coding
7
Claims management
8
Patient billing
7
Financial Reporting
8
Automated appointment reminders
8
Calendar interface
9
Charting / document management
7
Templates
7
E-prescribing
8
Patient portal
6
Mobile/tablet support
8
Speech recognition
9
Customization
9
HIPAA compliance
9
Multi-office / multi-physician capabilities
9