A call that you'll want to answer!
October 25, 2021

A call that you'll want to answer!

JAMIE RISSKY | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Nextiva Business Phone Service

We switched over to Nextiva professional from Verizon OneTalk and it has been an amazing switch thus far. We get more features for less money. The service has been up and running for a few months now and we've had no major issues. The porting process was seamless and their support is spot on.
  • Cost
  • Service
  • Features
  • Support can take a while to get a hold of
  • Call flows
  • Auto Attendants
  • Call recording
  • ROI
  • Call recording
The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users.

Do you think Nextiva Business Phone Service delivers good value for the price?

Yes

Are you happy with Nextiva Business Phone Service's feature set?

Yes

Did Nextiva Business Phone Service live up to sales and marketing promises?

Yes

Did implementation of Nextiva Business Phone Service go as expected?

Yes

Would you buy Nextiva Business Phone Service again?

Yes

Keeper, Microsoft 365 (formerly Office 365), NinjaRMM
It is a great service and the features are great! The call recording and flow chart style call flows is super easy to use. The call flow feature is one of the best I've seen as it is a visual representation of how the calls will travel when a certain number is called. The implementation process went very smoothly from Verizon to Nextiva.

Nextiva Business Phone Service Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
10
Call reports
9
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
9
Video conferencing
Not Rated
Audio conferencing
9
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
5
Mobile app for Android
2