Solid Phone Service at a fraction of the cost of POTS
April 24, 2024

Solid Phone Service at a fraction of the cost of POTS

Simon Harrison | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Small Business Phone Service

Overall Satisfaction with Nextiva Business Phone Service

Switched from POTS to Nextiva Business Phone Service over 5 years ago. Has performed flawlessly, and voice mail (auto attendant) is fabulous.
  • Reliable
  • Voice Mail (auto attendant)
  • Remote Access
  • Customer service
  • Fax module could use improvement
  • Outgoing faxes should reflect time zone where the fax originated, rather than using MST
  • System does everything that I could ask, and very inexpensive compared to the Phone Company!

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

When something simply works well, it is hard to specify what works with the service. But I will say that customer support if fabulous. I've only had two or 3 issues over the years, in each case relating to odd configuration settings that neither I nor they could figure out how the configuration got changed. But in each case, knowledgeable support staff found the problem and resolved it!

Nextiva Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
10
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
10
Mobile app for Android
Not Rated