Item: Nextiva Contact Center
Rating: 10
Author: Jill Meeker

Use Cases and Deployment Scope

Our Organization uses Nextiva Contact Center on a daily basis to take/place calls and to communicate with clients. The Nextiva Contact Center system helps to improve our customer service experience to avoid missed calls and to follow up with our clients. The sound function is clear, and the functions to use the system are user-friendly.

Pros and Cons

Clear phone calls and communication
Allows quick contact with clients
forwarding voicemail to email for ease of access
Clean and clear platform very user-friendly

App could have an easier use of access. It works well, but making it a bit more user-friendly would be great.

Return on Investment

Ease of completion of calls with clear sound
Complete access of voicemails with details
Allow job function to flow smoothly

Key Insights

Do you think Nextiva Contact Center delivers good value for the price?

Yes

Are you happy with Nextiva Contact Center's feature set?

Yes

Did Nextiva Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Nextiva Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy Nextiva Contact Center again?

Yes

Likelihood to Recommend

Nextiva Contact Center works very well for the Insurance industry call volume and needs as it tends to be able to keep track of the high call volume and quick response needed and focuses on ease of use for the employees.

Nextiva Contact Center is user-friendly and useful

Software Version

Overall Satisfaction with Nextiva Contact Center