Item: Nextiva Customer Experience
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Sales experience was easy to sign up and understand the products offered. Client services have been helpful. System is much easier than previous one. Could use a few upgrades like call blocking and the ability to archive past incoming phone calls and messages. Would recommend.

Pros and Cons

Patient with all my questions
Explained in detail how their system works
Courteous

Detecting Spam and Phishing calls
Ability to delete and/or archive calls and messages
Person to person training on a video call after the system is in use.

Most Important Features

Ease of use
Continuous connection
Easy to get ahold of Tech Support

Alternatives Considered

They were both equally easy to work with, I just had to call the past company too many times because their system was complicated. We don't have that issue with Nextiva.

Key Insights

Do you think Nextiva Customer Experience delivers good value for the price?

Yes

Are you happy with Nextiva Customer Experience's feature set?

Yes

Did Nextiva Customer Experience live up to sales and marketing promises?

Did implementation of Nextiva Customer Experience go as expected?

Yes

Would you buy Nextiva Customer Experience again?

Yes

Likelihood to Recommend

Wish I could remember details, perhaps I would if this survey came sooner to the date we implemented the system. Just know it was easier than the last system we used.

Ease of Use

Software Version

Overall Satisfaction with Nextiva Customer Experience