Quality product for scheduling, tracking sales and production hours.
June 20, 2021
Quality product for scheduling, tracking sales and production hours.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
For the most part, we use the integrated phone system and it keeps track of our production hours and sales conversions. I use it daily and it assists me in maintaining my schedule, transfer calls, conference calls, unloading information, and tracking production percentages.
- Great for maintaining your schedule.
- Tracks your production hours.
- Assists with transfers.
- Conference calls.
- Will freeze up on occasion.
- Installing a time punch would help to tally hours.
- Needs to reboot at times.
- Commissions
- Clarity
- Quality
- Professional
I am not in charge of writing the scripts or producing reports. I can only access them.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes