Great Software!

We use NICE CXone for our inside sales department. It's really useful for keeping track of how our calls are handled and what action is taken after each call. It also allows us to keep track of who is doing what, who is busy/available, and keep eyes on everything. It has been really useful in the strategic planning of our sales efforts.

We have customized it to be able to run with exactly what we need it to for our business and our salespeople. We like that we can make quick changes if necessary and are able to roll out updates almost immediately. Some of this was a determining factor in which solution we chose.