Great Software!
October 27, 2021
Great Software!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
We use NICE CXone for our inside sales department. It's really useful for keeping track of how our calls are handled and what action is taken after each call. It also allows us to keep track of who is doing what, who is busy/available, and keep eyes on everything. It has been really useful in the strategic planning of our sales efforts.
- Keep track of phone lines.
- Handle where calls go and what happened.
- Track records of calls.
- Sometimes it is slow or laggy.
- Sometimes it won't disconnect.
- More customization would be nice.
- We have increased our sales.
- We have increased our leads.
- We have increased our productivity.
We have customized it to be able to run with exactly what we need it to for our business and our salespeople. We like that we can make quick changes if necessary and are able to roll out updates almost immediately. Some of this was a determining factor in which solution we chose.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes