Great product but could use more hands on support
November 04, 2021
Great product but could use more hands on support
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE CXone is currently being used heavily by our Customer Support teams however we have implemented it across the rest of our operations departments. It helps us to provide the best support by allowing us to provide situational training to new hires, support training and feedback to current staff, and allow for us to understand what our customers need.
- Call recording.
- Sentiment feedback.
- Service levels.
- Reporting
- IVR Route set up.
- Dashboards
- Launch Supervisor details-streamline.
- Increased phone cost with limited support.
- Positive increase on support.
I felt this was one of the most difficult parts of the system, the personalization and customization.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes