Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE CXone is used by CIOX HEALTH outreach employees everyday to make calls to provider offices to retrieve medical data that is missing for different health insurances. It has features that allow us to reschedule any calls we have that day for a later time whether by minutes or hours. It also has a feature that allows us to do Off research calls and allows us to notate in all the correct areas and charts.
- Connects us to providers.
- Allows us to save notes per call.
- Rescheduling feature.
- Accurately showing how many calls are made for the day.
- Allows for multiple calls to be made our job is more efficiently done.
I do not customize nice in contact as I am just an employee.
Not Sure
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes