NICE inContact CXone is very NICE
October 05, 2020
NICE inContact CXone is very NICE
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
I use NICE inContact CXone to review calls taken by the FIS Service Desk. It is being used across FIS either ITO or BPO Industry. It helps us measure the quality of customer service provided by technicians throughout the company.
- Call Monitoring
- Easy Access and well categorized reporting
- Call listening made easier, you can listen from any phone number
- Can access anywhere at anytime
- All-in-one supervisor task where you can listen to the call and download the call
- Technicians should not hear us during call observation
- Feedback or developer view
- Overall Call handling for all LOB
- Affordable
- Security in terms of call listening per LOB
I can create my own dashboard when I can see all my needs.
Yes - Nice replaced the avaya cms supervisor and NICE Engage solutions in our BAU due to covid 19 pandemic. It is easier.